Retail Service, Wholesale Pricing
Retail Service, Wholesale Pricing

Retail Service...Wholesale Pricing!

Customer Service: 540-602-7841
Email Us: info@capitalbanner.com

FAQ


How can I place an order with Capital Banner?

It’s simple. Just go to the product that you want and click on it to go to our simple to use design tool. Design your product and then just check out like you would anywhere. No need to pay just yet. Our design staff will look over your design to make sure it is perfect. When it is, we will send an invoice. Pay that securely online and we will get your item right into production

What payment method can I use?
We accept PayPal and all major credit cards. You can pay your invoice securely online. All invoices will include applicable sales taxes as well as shipping charges.
How do you ship my items?

We use FedEx or UPS depending on your product

Do your products come with a warranty?

There is no expressed warranty for Banner products or hardware except for manufacturer defects. The Banner products are for indoor or outdoor use and are subject to the hazards of the environment, including acts of nature. These Banners have a typical life span of 3-4 months if displayed 24 hours a day, depending on weather conditions. We will NOT warranty for bent poles AFTER installation. The lifespan of all products may be extended by bringing products in at night and/or during high winds or stormy conditions. Manufacturing defects are evaluated on a case-by-case basis. Please check all packages for completeness upon arrival. You have 5 days to let us know of any problems. The answers in this FAQ do not serve as a guarantee of any type. 

Do you offer refunds or exchanges?

We DO NOT offer refunds or exchanges. This is why it is very important that you pay close attention to detail when viewing the proof. Once it has been sent to production, there is no turning back.

The customer will approve the final proof before printing. Capital Banner is not responsible for errors including spelling or phone numbers. It is the responsibility of the customer to ensure that all information is correct.

What file types do you take for logos and custom artwork?
Most common file types like JPEG and PDF are accepted. If you have anything else, contact us.
How many colors can a banner be?
The sky’s the limit! All items are full color and there are no extra costs for adding.
Can I see a proof?
We’ll be able to show you a proof of your design before printing. Make sure you take your time and review the proof in detail so you can make any changes before it goes to printing.
How much is shipping?

This is our most common FAQ! Your shipping cost will vary depending on the products you choose and your own location.

Where can I get more help?

If you haven’t found everything you need or answers to questions in the Capital Banner FAQ, make sure you contact us today. We have friendly professionals available to help you with any custom banner design questions you have!

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CUSTOM WEBSITES BY CTMH / TERMS